Privacy Policy

Privacy Policy for K&D Medical Direct

Effective Date: April 9, 2026
Last Updated: May 1, 2026

K&D Medical Direct (“we,” “us,” or “our”) operates the website kdmedicaldirect.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our Site. Please read this policy carefully. By using our Site, you consent to the practices described in this policy.

1. Who We Are

K&D Medical Direct is an eCommerce retailer of medical supplies, located at 6231 North W Street, Suite 4, Pensacola, FL 32505. We have been in operation since 2015 and serve customers throughout the United States, including Hawaii, Puerto Rico, the U.S. Virgin Islands, and Guam. You can reach us at:

  • Phone: 850-696-5552
  • Email: [email protected]
  • Mailing Address: 6231 North W Street, Suite 4, Pensacola, FL 32505

2. Information We Collect

We collect information you provide directly to us, as well as data collected automatically when you use our Site.

Information You Provide

  • Account and Order Information: Name, email address, billing and shipping address, phone number, and payment information when you place an order or create an account.
  • Contact Information: Information you provide when contacting us for customer support or inquiries.

Information Collected Automatically

  • Log Data: Your IP address, browser type, pages visited, time spent on pages, and referring URLs.
  • Cookies: We use cookies and similar tracking technologies to operate our shopping cart, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.
  • Analytics: We use Google Analytics and Google Site Kit to understand how visitors use our Site. Google may collect data as described in Google's Privacy Policy.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending order confirmations and shipping updates.
  • Communicate with you about your account, orders, or customer service inquiries.
  • Improve our website, products, and services.
  • Detect and prevent fraud or unauthorized transactions.
  • Comply with legal obligations.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Payment Processors: WooCommerce Payments (Stripe) and PayPal process your payment information. We do not store full credit card numbers on our servers. Their privacy policies govern how they handle your payment data.
  • Shipping Carriers: We share your name, address, and order details with shipping carriers to fulfill your order.
  • Service Providers: Third-party vendors who assist us with website hosting, email delivery, and analytics under confidentiality obligations.
  • Legal Requirements: If required by law, court order, or governmental authority.

5. Cookies and Tracking

Our Site uses cookies to maintain your shopping cart session, remember login state, and gather analytics data. Essential cookies are required for the Site to function. You may disable non-essential cookies in your browser, but this may affect certain features such as the shopping cart.

We use the following cookies and third-party services:

  • WooCommerce: Session and cart cookies (woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session).
  • Google Analytics / Site Kit: Performance and analytics tracking.
  • Jetpack: Security and performance monitoring.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for tax and legal recordkeeping purposes. Order records are typically retained for seven (7) years. You may request deletion of your account and personal data by contacting us (subject to our legal retention obligations).

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate data.
  • The right to request deletion of your data.
  • The right to opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly.

To exercise any of these rights, contact us at [email protected] or by phone at 850-696-5552.

8. Security

We implement industry-standard security measures including SSL/TLS encryption, firewall protection (Wordfence), and secure payment processing. However, no method of transmission over the Internet is 100% secure. We cannot guarantee the absolute security of your data.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: